When I Finally Understood What Field Sales Teams Actually Need You know that moment when everything you thought you knew gets turned upside down? Mine happened on a sweltering Tuesday afternoon in Chennai, watching our field rep Pradeep fumble through three different apps just to create one invoice while his customer waited impatiently in the…
Last Tuesday, I got a call that still haunts me. Rajesh, who runs a thriving auto parts business in Pune, was practically in tears. “Mohnish sir,” he said, “my invoicing software just locked me out during month-end. I’ve got 200 pending invoices, GST filing due tomorrow, and I can’t even access my client data.” Haven’t…
Last month, I got a call from Priya, who runs a small textile business in Chennai. She was crying—actually crying—on the phone. “Mohnish sir, it’s been three days since my invoicing software crashed, and I can’t access any of my client data. GST filing is due tomorrow, and I don’t even know how much I…