Sales Returns, Refunds & Chargebacks: How Each One Affects Your Revenue and Books
Three transactions can all reduce your bank balance, but they aren’t the same Last month I was reviewing the books of an ecommerce business that had lumped three very different events into a single “adjustments” line: a $1,000 product return, a $500 goodwill refund, and a $300 card dispute. The bank balance dropped by…